SERVICE COLLECTION
Service Collection
High-velocity service delivery for IT and customer teams
Service Collection serves IT and customer service teams, centered on Jira Service Management and combined with knowledge and collaboration capabilities. It delivers high-velocity service from request intake and incident response to self-service knowledge—using SLAs, automation and AI to respond faster and resolve more efficiently.
FEATURES
What's inside
Unified intake
Self-service portals and request catalogs standardize and route requests.
SLAs & velocity
SLAs, queues and automation keep response and resolution timely.
Incident & change
ITIL flows for incident response and change approval stay robust and controlled.
Self-service knowledge
A knowledge base provides self-service answers to cut repeat tickets.
Key capabilities
- Self-service portal and request catalog
- SLA, queue and service automation
- Incident / problem / change management
- Knowledge-driven self-service
Use cases
IT service desk
Handle employee IT requests and issues efficiently.
Customer service
Give external customers fast, consistent support.
Incident response
Resolve production incidents jointly to cut downtime.
Want this in production?
Talk to Xdata for selection advice, licensing and end-to-end implementation.